Return & Refund Policy

Our Refund Guidelines

1. Service Refund Policy

At Corshin Limited, we are committed to providing high-quality professional services. Because our services involve time, expertise, planning, and customized work, refund eligibility depends on the stage of the project and the specific circumstances of each request.

If you believe the service delivered does not substantially match the agreed project scope or contains significant deficiencies directly attributable to us, please contact our customer support team within 7 days of service delivery. We will carefully review your request and work with you to reach a fair resolution, which may include revisions, additional support, partial refunds, or full refunds where appropriate.

2. Refund Eligibility

Refund requests may be considered under the following circumstances:

  • The purchased service was not delivered within the agreed timeframe without prior notice or mutual agreement.
  • The delivered service is materially different from the agreed project requirements.
  • We are unable to provide the purchased service due to circumstances within our control.
  • A duplicate payment has been made for the same service.
  • A technical or operational error on our part prevents successful completion of the purchased service.

3. Non-Refundable Circumstances

Refunds generally will not be provided under the following circumstances:

  • The customer changes their mind after work has begun.
  • The customer requests modifications beyond the original project scope.
  • The customer fails to provide required materials, information, or timely feedback necessary to complete the project.
  • The project has been completed and delivered according to the agreed specifications.
  • The customer delays the project for an extended period without reasonable communication.
  • The customer violates our Terms of Service or engages in abusive, fraudulent, or unlawful conduct.

4. Revisions

Customer satisfaction is important to us. If revisions are included in your purchased service, we will make reasonable revisions in accordance with the agreed project scope. Requests for additional work outside the original scope may require an additional fee.

5. Refund Processing

If a refund request is approved, refunds are generally processed within 3–5 business days. Refunds will be issued using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.

6. How to Request a Refund

Please contact our customer support team and include the following information:

  • Full Name
  • Email Address
  • Order Number
  • Service Purchased
  • Date of Purchase
  • Description of the issue
  • Relevant files or screenshots (if applicable)

Our support team will review your request and may contact you if additional information is required. Whenever possible, we will first attempt to resolve any concerns through communication or revisions before determining whether a refund is appropriate.

Customer Service Information

Customer Service Email: [email protected]

Company Name: Corshin Limited

Company Address: 7 Copperfield Road, Coventry, West Midlands, England, United Kingdom CV2 4AQ