Return & Refund Policy

Our Return & Refund Guidelines

At Vortwisen Inc, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a return and refund process according to the guidelines below.

Please review this policy carefully before submitting a return or refund request.

01. Return Eligibility

Customers may request a return within 30 days of receiving the order.

To be eligible for a return, the following conditions must be met:

The item must be unused and unworn.
The item must be in its original condition.
The item must include original packaging, tags, and accessories (if applicable).
The item must not show signs of washing, damage, alteration, or use.

Items that do not meet these conditions may not be accepted for return.

02. Items That Cannot Be Returned

Certain items may not be eligible for return due to hygiene, safety, or product protection reasons, including:

Items that have been worn, washed, damaged, or altered.
Items without original tags or packaging.
Final sale items or clearance items marked as non-returnable.
Gift cards or promotional items where applicable.

If you are unsure whether an item qualifies for return, please contact our customer support team before sending the item back.

03. Return Process

To request a return, please contact our customer support team with the following information:

Full name
Email address
Order number
Product name
Reason for return
Photos of the item (if the item is damaged, defective, or incorrect)

After reviewing your request, our support team will provide return instructions if your request is approved.

Please do not send items back before receiving return authorization from our customer support team.

04. Refund Policy

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If your refund is approved:

The refund will be issued to the original payment method.
Refund processing will generally be completed within 3–7 business days.
Your bank, credit card provider, or payment service provider may require additional time to reflect the refund.

Refunds will include the product purchase amount. Original shipping fees may not be refundable unless the return is caused by an error on our part, such as receiving an incorrect, damaged, or defective item.

05. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product ordered, please contact us within 7 days of receiving your order.

Please provide:

Order number
Description of the issue
Photos showing the problem

We will review the request and provide an appropriate solution, which may include:

Replacement of the item
Store credit
Refund

06. Exchanges

If you need a different size, color, or replacement item, please contact our customer support team.

Depending on product availability, we may assist with an exchange request. If the requested replacement item is unavailable, a refund may be provided instead.

07. Return Shipping

Customers are responsible for return shipping costs unless:

The item received was incorrect.
The item arrived damaged.
The item has a confirmed quality issue caused by us.

We recommend using a trackable shipping service when returning items. We are not responsible for items lost during return shipping.

08. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Orders that have already been processed, packed, or shipped cannot be cancelled. In such cases, you may request a return after receiving the item according to this policy.

09. Refund Processing

Approved refunds will be processed using the original payment method used during checkout, including:

Credit cards
Debit cards
Apple Pay
Google Pay
Other supported digital wallet payment methods

Processing times may vary depending on your payment provider or financial institution.

10. How to Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please contact our customer support team.

Customer Support Email:
[email protected]