Shipping & Delivery Policy

Shipping Information

At Vortwisen Inc, we are committed to providing customers with a reliable and convenient shopping experience. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

We sell women’s clothing and fashion accessories to individual customers and consumers through our online store.

01. Order Confirmation

After your order has been successfully placed and payment has been confirmed, you will receive an order confirmation email containing your order details.

Our team will review and process your order before shipment.

If additional information is required to complete your order, we may contact you using the email address provided during checkout.

02. Order Processing Time

Orders are generally processed within 1–5 business days after payment confirmation.

Processing time may vary depending on:

Product availability
Order volume
Seasonal demand
Holidays
Other circumstances beyond our reasonable control

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with available tracking information.

03. Shipping Methods and Delivery Time

Delivery times vary depending on your location, shipping method selected, and carrier availability.

Estimated delivery times may include:

Standard shipping: approximately 7–20 business days
Express shipping: approximately 3–10 business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may be affected by factors including weather conditions, carrier delays, customs processing, holidays, and other external circumstances.

04. Shipping Address Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review:

Recipient name
Shipping address
Postal code
Contact information

Vortwisen Inc is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information provided by customers.

05. Order Tracking

When available, tracking information will be provided after your order has been shipped.

Customers may use the tracking information to monitor shipment progress through the applicable carrier system.

Please note that tracking updates may require several business days after shipment.

06. International Shipping and Customs

For orders shipped internationally, customers may be responsible for applicable customs duties, import taxes, or other fees imposed by local authorities.

Customs policies vary by country, and Vortwisen Inc cannot control or predict customs delays or charges.

Customers are responsible for ensuring that purchased products can legally enter their destination country.

07. Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible.

For damaged packages, customers may be required to provide:

Order number
Photos of the damaged package or product
Description of the issue

We will review the situation and provide assistance based on the circumstances.

08. Shipping Restrictions

We reserve the right to restrict or refuse shipments to certain locations where required by applicable laws, regulations, payment provider requirements, or operational limitations.

09. Sanctions Compliance

You may not purchase products from Vortwisen Inc if you are located in, organized under the laws of, or ordinarily resident in any country or territory subject to sanctions or embargoes imposed by the United States or other applicable authorities.

You represent and warrant that:

You are not located in a restricted or sanctioned jurisdiction.
You are not identified on any applicable sanctions list, including sanctions lists maintained by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).
Your purchase and use of our website services do not violate applicable laws or regulations.

We reserve the right to refuse, suspend, or cancel orders if we determine, in our reasonable discretion, that processing such orders may violate applicable sanctions laws, export control regulations, or other legal requirements.

10. Customer Support

If you have any questions regarding shipping, delivery status, or your order, please contact our customer support team.

Customer Support Email:
[email protected]